Privacy Policy

Last Updated: 1 January 2025 | Effective Date: 1 January 2025

This Privacy Policy describes how Sri Dharani Foods (operated by Dharani Agencies, D.No 20/718, New 20/713, Sanjay Gandhi Colony, Tirupati – 517501, Andhra Pradesh) collects, uses and shares information about you when you visit our website www.sridharanifoods.com, place an order, or contact us through any channel.

By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of information:

Personal Identification: Name, email address, phone number, delivery address, and billing details when you register or place an order.
Order Information: Products ordered, quantities, payment method and order history.
Device & Usage Information: IP address, browser type, pages visited, time spent on pages, and referring URL (collected automatically via cookies).
Communication Records: Messages you send us via email, WhatsApp, or the contact form.
Optional Information: Any feedback, reviews or career application details you voluntarily provide.

2. How We Use Your Information

To process and fulfil your orders and send delivery updates.
To communicate with you about your account, enquiries or complaints.
To send promotional offers, newsletters and new product announcements (only if you have opted in).
To improve our website, products and customer experience based on usage patterns.
To comply with applicable legal and regulatory obligations.
To detect and prevent fraudulent transactions or misuse of our platform.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Delivery Partners: Logistics and courier services to fulfil your order.
Payment Processors: Secure payment gateways to process transactions.
Service Providers: Cloud hosting, email service, and analytics providers bound by confidentiality agreements.
Legal Authorities: When required by law, court order, or government regulation.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal purposes. You may request deletion of your personal data at any time (subject to legal obligations).

6. Data Security

We implement appropriate technical and organisational security measures to protect your information from unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data.
Opt out of marketing communications at any time.
Withdraw consent for data processing (where consent is the basis).

To exercise any of these rights, contact us at info@sridharanifoods.com or call +91 99599 55021.

8. Third-Party Links

Our website may contain links to third-party websites (such as DMart or Big Basket). We are not responsible for the privacy practices of these websites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related concerns or requests, please contact:
Sri Dharani Foods / Dharani Agencies
13 Sneha Nagar, Mallamgunta, Tirupati – 517502, Andhra Pradesh
📞 +91 99599 55021
✉ info@sridharanifoods.com